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The Itasca, Midlothian, and Whitney offices are open from 8:00AM-5:00PM, Monday through Friday. The Elm Mott office is open from 8:30AM-4:30PM (closed from 1:00PM-2:00PM for lunch) Monday through Friday. Telephones are answered 24/7.

Online Payments
Payments must be received in our office before 5:00PM on the specified due date to avoid a late payment charge or a disconnection of water service for nonpayment. Pay Here
Install SmartHub on your mobile device
SmartHub provides convenient account access and two-way communication to your utility provider online or via your mobile device. Manage payments, notify customer service of account and service issues, check your usage and receive special messaging from your provider all at the touch of a button. SmartHub is avaiable on Android, iOS, tablets as well as on the web.
 
Customer Service
If you have difficulty, please Call 833-536-0427 for our automated payment system.
Online payment processing is provided for convenience only. HILCO makes no guarantee of the functionality of its web-site for the purpose of bill payments.
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Monthly Bank Draft Forms Monthly Credit Card Draft Forms    
HILCO H2O
Files Valley Water Supply
Propane
Rural Bardwell Water Supply
HILCO H2O
Files Valley Water Supply
Propane
Rural Bardwell Water Supply
   

Pay Station Locations: HILCO H2O and LWWC only
- click here for a list
(ONLY PAYMENTS MADE AT FIDELITY EXPRESS PAY STATIONS CAN BE VERIFIED)
HILCO MAIN OFFICE
115 E MAIN
PO BOX 127
ITASCA, TX 76055
(254) 687-2331 OR (800) 338-6425
FAX (254) 687-2428
HILCO ELM MOTT OFFICE
298 S CONNALLY DR
ELM MOTT, TX 76640
(254) 687-2331 OR (800) 338-6425
PROPANE BOTTLE FILL STATION

HILCO MIDLOTHIAN OFFICE
300A SILKEN CROSSING
MIDLOTHIAN, TX 76065
(972) 723-2900
FAX (972) 723-2911

HILCO WHITNEY OFFICE
4581 FM 933
PO BOX 2480
WHITNEY, TX 76692
(254) 694-5237 OR (888) 850-6551
FAX (254) 694-4062
PROPANE BOTTLE FILL STATION